Refund and Returns Policy

At HK Natural, we strive to provide high-quality products and excellent customer service. However, due to the nature of the products we sell, all sales are final. Please read the following refund policy carefully before making a purchase.

  1. Non-Refundable Items

All products sold on our website are non-refundable

  1. Exceptions to the Non-Refundable Policy

We understand that there may be exceptional circumstances where you might need to return or request a refund. In these cases, we may offer a refund or exchange under the following conditions:

  • Damaged or Defective Items: If your item arrives damaged or defective, we will accept returns or offer a full refund. Please contact our customer support team immediately at hknatural1@gmail.com  to initiate a return.
  • Incorrect Orders: If you receive the wrong product, please contact us within 2 days of receiving the product, and we will resolve the issue by either issuing a replacement or refunding the purchase.

For returns related to damaged or incorrect items, you may be required to provide photographic evidence or other documentation.

  1. No Refunds for Change of Mind

We do not offer refunds for change of mind or incorrect purchases. Before completing your order, please ensure that the item is what you intended to purchase, and carefully check sizes, colors, or any customizations.

  1. Return Process (For Eligible Items)

For items that qualify for a return due to damage, defect, or incorrect order, the return process is as follows:

  1. Contact Us: Notify us within 2 days of receiving the item.
  2. Return Authorization: Our customer support team will review your request and provide return instructions, including the return address and any necessary return labels.
  3. Return the Item: Send the item back in its original packaging, if possible, and ensure it is properly packaged to avoid damage during transit.
  4. Refund or Exchange: After we receive the item and verify its condition, we will either issue a refund or send you a replacement item.
  1. Shipping Costs

Shipping charges are non-refundable. You will be responsible for the return shipping costs, unless the return is due to an error on our part (e.g., defective or incorrect items).

 

  1. Processing Time

Refunds, when applicable, will be processed within 7 business days from the date we receive the returned item (or proof of damage/defect). Refunds will be issued to the original payment method used during the purchase. Depending on your payment provider, it may take several additional days for the refund to reflect in your account.

  1. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of the Site after such changes will constitute your acceptance of the revised policy.